Clear details.
Better prepared.
A practical summary of the existing Swan City Cabs operator terms for bookings through Swan Airport Cabs.
Read the full booking terms →When is my booking confirmed?
Your booking is confirmed when Swan City Cabs accepts the request and sends confirmation through a supported contact method. Check the passenger, route, terminal and pickup time on that confirmation.
Fares and additional charges
The estimate is based on your route, booking time, vehicle and applicable extras. Changes to the address, route, waiting time or service details can change the final price. Airport pickups may include an airport pickup fee. Review the displayed fare and ask us to confirm any special arrangement before travelling.
Flight delays and waiting
Traffic, closures, flight changes and arrival formalities can affect pickup timing. Let us know promptly if your plans change. Do not assume automatic rescheduling or a free waiting allowance; contact us to confirm the arrangement for your trip.
Changes, cancellations and no-shows
Use the available tracking controls to change or cancel the relevant journey as early as possible. For return bookings, check which leg you are managing. Late cancellations and no-shows may attract charges where applicable under the operator’s terms. Contact us about the charge or refund position for your specific booking.
Passengers, luggage and child seats
Select the vehicle that fits all passengers and luggage, including prams and mobility equipment. Request a baby seat or capsule through the available options. Contact us before travel if you need multiple seats, oversized items or a setup that is not clearly offered in the form.
Accessible vehicles and special payment arrangements
Select the appropriate accessible vehicle and discuss specific access needs before travel. Contact us to confirm business, CabCharge or subsidy arrangements. A service enquiry does not establish funding eligibility or approval.